Research Article
Promoting Linguistic Diversity in Multicultural Workplaces: Enhancing HR Policies and Practices at the St. Augustine University of Tanzania
Nasibu Musa Kalokola*
,
Kipara Josephat Kipara
Issue:
Volume 14, Issue 1, February 2026
Pages:
1-8
Received:
18 March 2025
Accepted:
31 March 2025
Published:
16 January 2026
DOI:
10.11648/j.ijll.20261401.11
Downloads:
Views:
Abstract: Linguistic diversity in higher education institutions plays a critical role in shaping organizational culture, communication, and productivity, yet it also presents unique challenges in fostering inclusivity. This study, therefore, investigated the role of linguistic diversity at the St. Augustine University of Tanzania (SAUT) and its implications for human resource (HR) policies and practices. With Tanzania’s rich multilingual landscape-featuring Swahili and English as official languages alongside over 120 indigenous languages-SAUT serves as a compelling case study on managing linguistic diversity in an academic workplace. The research aimed to (1) assess the current state of linguistic diversity at SAUT, (2) identify associated challenges and opportunities, (3) evaluate its impact on employee satisfaction and productivity, and (4) develop tailored HR strategies to promote inclusivity. Using a qualitative approach, data was collected through interviews with faculty, staff, and administrators, supplemented by document analysis. Findings reveal that while linguistic diversity enhances cultural exchange, creativity, and problem-solving, it also creates communication barriers and feelings of exclusion among non-dominant language speakers. Key challenges include difficulties in formal communication, unequal participation in meetings, and occasional misunderstandings. However, the study also highlights opportunities for leveraging this diversity to strengthen institutional cohesion and global competitiveness. To address these challenges, the study recommends implementing structured language training programs (e.g., Kiswahili for international staff and advanced English for non-native speakers), adopting multilingual signage and documentation, and fostering inclusive communication strategies such as translation services and code-switching accommodations. By proactively managing linguistic diversity, SAUT can enhance employee satisfaction, collaboration, and productivity while reinforcing its reputation as an inclusive academic institution. This research contributes to broader discussions on linguistic diversity in higher education and provides practical HR solutions for multicultural workplaces. The findings underscore the importance of intentional language policies in fostering inclusivity, offering valuable insights for universities and organizations operating in linguistically diverse environments.
Abstract: Linguistic diversity in higher education institutions plays a critical role in shaping organizational culture, communication, and productivity, yet it also presents unique challenges in fostering inclusivity. This study, therefore, investigated the role of linguistic diversity at the St. Augustine University of Tanzania (SAUT) and its implications ...
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