Research Article
High-Performance Work Systems and Organizational Resilience in the Age of Technology: Evidence from Selected Commercial Banks in Tanzania
David Haruna Mrisho*
,
Shanel Clodwick Komba
Issue:
Volume 14, Issue 3, September 2026
Pages:
45-56
Received:
22 February 2026
Accepted:
16 April 2026
Published:
24 July 2026
DOI:
10.11648/j.sjbm.20261403.11
Downloads:
Views:
Abstract: The ability of organizations to withstand and adapt to disruptions has become a crucial strategic focus, especially in the banking industry, which faces increased exposure to economic fluctuations, technological advances, and global financial shocks. High-Performance Work Systems (HPWSs) are increasingly regarded as essential tools for enhancing organizational resilience, although clear evidence of their effectiveness remains limited. Based on the Job Demands–Resources (JD–R) model, this study investigates how HPWS practices act as organizational resources that enhance employee skills, engagement, and adaptability, ultimately supporting organizational resilience. A cross-sectional research design was used, involving 206 employees from commercial banks in Dar es Salaam and Mwanza. Data collection included structured questionnaires, key informant interviews, and focus group discussions to gather both quantitative and qualitative insights into HR practices, human capital development, and resilience outcomes. Quantitative data were analyzed using descriptive statistics, Pearson correlation, regression analysis, and marginal effects, while qualitative data were analyzed through content analysis. Findings show that HPWS practices such as job rotation, staff empowerment, and teamwork positively impact organizational resilience. Furthermore, human capital development through regular training, firm-specific skill improvement, and experiential learning significantly boosts employees’ adaptive capacity. Importantly, human capital heterogeneity, measured through performance-based systems, performance appraisals, and employee compensation, was found to enhance organizational flexibility and responsiveness to environmental uncertainties. The study shows that HPWS, when strategically combined with human capital management, act as systemic organizational resources that reduce the negative effects of job demands, boost motivation, and build both individual and collective resilience. These insights offer a well-supported, evidence-based framework for commercial banks and other fast-changing organizations aiming to improve their ability to anticipate, absorb, and adapt to disruptions.
Abstract: The ability of organizations to withstand and adapt to disruptions has become a crucial strategic focus, especially in the banking industry, which faces increased exposure to economic fluctuations, technological advances, and global financial shocks. High-Performance Work Systems (HPWSs) are increasingly regarded as essential tools for enhancing or...
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