Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments

Wilson Nwankwo

doi:doi:10.11648/j.ajomis.20180301.12

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Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments

Wilson Nwankwo

Published in American Journal of Operations Management and Information Systems (Volume 3, Issue 1)

Received: 15 February 2018 Accepted: 1 March 2018 Published: 20 March 2018

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Abstract

Student advising services are often regarded as the mainstream vehicle for promoting relationships, understanding, and performance in academic institutions especially at the tertiary level. However, it is often fraught with challenges in developing countries in respect of insufficient supporting manpower and attendant high cost of running effective services. In institutions where the services exist, not all students benefit from it as a result of some factors such as: the sub-optimal performance of the advising personnel; negative psychological complex in students arising from unusual egocentrism (especially in those students who are regarded as “low performers” and would prefer not to be openly confronted); handicapped students especially those students with visible handicaps e.g. speech problems, etc. This paper is the first part of a study aimed at creating a balance in the foregoing situations by presenting a design of a faceless automated “AdvisorBot” based on the bot framework. The design reflects a virtual support system model which could be adopted to enhance student support and course advising efficiency. Analysis of the existing system in most tertiary institutions in Nigeria reveals that student support services actually exist though not efficient in the sense that there are seldom specialized units/departments dedicated to this function in majority of the Institutions especially the public institutions where student advising is the work of academic staff in the various departments. The design follows a mix of the agent and object-oriented approaches and produces an implementation-ready specification whose full implementation would effectively support students during their studies. The system facilitates the process of advising by providing quick and easy access to valuable information, and giving important feedback on several issues involved in student advisement, which otherwise would take considerable time.

Published in	American Journal of Operations Management and Information Systems (Volume 3, Issue 1)
DOI	10.11648/j.ajomis.20180301.12
Page(s)	6-21
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Academic Advising, Intelligent Bot, Bot, ChatBot, DSS, Tertiary Education, Nigeria

References

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Wilson Nwankwo. (2018). Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments. American Journal of Operations Management and Information Systems, 3(1), 6-21. https://doi.org/10.11648/j.ajomis.20180301.12

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Wilson Nwankwo. Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments. Am. J. Oper. Manag. Inf. Syst. 2018, 3(1), 6-21. doi: 10.11648/j.ajomis.20180301.12

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AMA Style

Wilson Nwankwo. Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments. Am J Oper Manag Inf Syst. 2018;3(1):6-21. doi: 10.11648/j.ajomis.20180301.12

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@article{10.11648/j.ajomis.20180301.12,
  author = {Wilson Nwankwo},
  title = {Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments},
  journal = {American Journal of Operations Management and Information Systems},
  volume = {3},
  number = {1},
  pages = {6-21},
  doi = {10.11648/j.ajomis.20180301.12},
  url = {https://doi.org/10.11648/j.ajomis.20180301.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajomis.20180301.12},
  abstract = {Student advising services are often regarded as the mainstream vehicle for promoting relationships, understanding, and performance in academic institutions especially at the tertiary level. However, it is often fraught with challenges in developing countries in respect of insufficient supporting manpower and attendant high cost of running effective services. In institutions where the services exist, not all students benefit from it as a result of some factors such as: the sub-optimal performance of the advising personnel; negative psychological complex in students arising from unusual egocentrism (especially in those students who are regarded as “low performers” and would prefer not to be openly confronted); handicapped students especially those students with visible handicaps e.g. speech problems, etc. This paper is the first part of a study aimed at creating a balance in the foregoing situations by presenting a design of a faceless automated “AdvisorBot” based on the bot framework. The design reflects a virtual support system model which could be adopted to enhance student support and course advising efficiency. Analysis of the existing system in most tertiary institutions in Nigeria reveals that student support services actually exist though not efficient in the sense that there are seldom specialized units/departments dedicated to this function in majority of the Institutions especially the public institutions where student advising is the work of academic staff in the various departments. The design follows a mix of the agent and object-oriented approaches and produces an implementation-ready specification whose full implementation would effectively support students during their studies. The system facilitates the process of advising by providing quick and easy access to valuable information, and giving important feedback on several issues involved in student advisement, which otherwise would take considerable time.},
 year = {2018}
}

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TY  - JOUR
T1  - Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments
AU  - Wilson Nwankwo
Y1  - 2018/03/20
PY  - 2018
N1  - https://doi.org/10.11648/j.ajomis.20180301.12
DO  - 10.11648/j.ajomis.20180301.12
T2  - American Journal of Operations Management and Information Systems
JF  - American Journal of Operations Management and Information Systems
JO  - American Journal of Operations Management and Information Systems
SP  - 6
EP  - 21
PB  - Science Publishing Group
SN  - 2578-8310
UR  - https://doi.org/10.11648/j.ajomis.20180301.12
AB  - Student advising services are often regarded as the mainstream vehicle for promoting relationships, understanding, and performance in academic institutions especially at the tertiary level. However, it is often fraught with challenges in developing countries in respect of insufficient supporting manpower and attendant high cost of running effective services. In institutions where the services exist, not all students benefit from it as a result of some factors such as: the sub-optimal performance of the advising personnel; negative psychological complex in students arising from unusual egocentrism (especially in those students who are regarded as “low performers” and would prefer not to be openly confronted); handicapped students especially those students with visible handicaps e.g. speech problems, etc. This paper is the first part of a study aimed at creating a balance in the foregoing situations by presenting a design of a faceless automated “AdvisorBot” based on the bot framework. The design reflects a virtual support system model which could be adopted to enhance student support and course advising efficiency. Analysis of the existing system in most tertiary institutions in Nigeria reveals that student support services actually exist though not efficient in the sense that there are seldom specialized units/departments dedicated to this function in majority of the Institutions especially the public institutions where student advising is the work of academic staff in the various departments. The design follows a mix of the agent and object-oriented approaches and produces an implementation-ready specification whose full implementation would effectively support students during their studies. The system facilitates the process of advising by providing quick and easy access to valuable information, and giving important feedback on several issues involved in student advisement, which otherwise would take considerable time.
VL  - 3
IS  - 1
ER  -

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Author Information

Wilson Nwankwo

Department of Computer Science & Information Technology, Wellspring University, Benin, Nigeria

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Plain Text BibTeX RIS

APA Style

Wilson Nwankwo. (2018). Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments. American Journal of Operations Management and Information Systems, 3(1), 6-21. https://doi.org/10.11648/j.ajomis.20180301.12

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ACS Style

Wilson Nwankwo. Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments. Am. J. Oper. Manag. Inf. Syst. 2018, 3(1), 6-21. doi: 10.11648/j.ajomis.20180301.12

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AMA Style

Wilson Nwankwo. Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments. Am J Oper Manag Inf Syst. 2018;3(1):6-21. doi: 10.11648/j.ajomis.20180301.12

Copy | Download

@article{10.11648/j.ajomis.20180301.12,
  author = {Wilson Nwankwo},
  title = {Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments},
  journal = {American Journal of Operations Management and Information Systems},
  volume = {3},
  number = {1},
  pages = {6-21},
  doi = {10.11648/j.ajomis.20180301.12},
  url = {https://doi.org/10.11648/j.ajomis.20180301.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajomis.20180301.12},
  abstract = {Student advising services are often regarded as the mainstream vehicle for promoting relationships, understanding, and performance in academic institutions especially at the tertiary level. However, it is often fraught with challenges in developing countries in respect of insufficient supporting manpower and attendant high cost of running effective services. In institutions where the services exist, not all students benefit from it as a result of some factors such as: the sub-optimal performance of the advising personnel; negative psychological complex in students arising from unusual egocentrism (especially in those students who are regarded as “low performers” and would prefer not to be openly confronted); handicapped students especially those students with visible handicaps e.g. speech problems, etc. This paper is the first part of a study aimed at creating a balance in the foregoing situations by presenting a design of a faceless automated “AdvisorBot” based on the bot framework. The design reflects a virtual support system model which could be adopted to enhance student support and course advising efficiency. Analysis of the existing system in most tertiary institutions in Nigeria reveals that student support services actually exist though not efficient in the sense that there are seldom specialized units/departments dedicated to this function in majority of the Institutions especially the public institutions where student advising is the work of academic staff in the various departments. The design follows a mix of the agent and object-oriented approaches and produces an implementation-ready specification whose full implementation would effectively support students during their studies. The system facilitates the process of advising by providing quick and easy access to valuable information, and giving important feedback on several issues involved in student advisement, which otherwise would take considerable time.},
 year = {2018}
}

Copy | Download

TY  - JOUR
T1  - Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments
AU  - Wilson Nwankwo
Y1  - 2018/03/20
PY  - 2018
N1  - https://doi.org/10.11648/j.ajomis.20180301.12
DO  - 10.11648/j.ajomis.20180301.12
T2  - American Journal of Operations Management and Information Systems
JF  - American Journal of Operations Management and Information Systems
JO  - American Journal of Operations Management and Information Systems
SP  - 6
EP  - 21
PB  - Science Publishing Group
SN  - 2578-8310
UR  - https://doi.org/10.11648/j.ajomis.20180301.12
AB  - Student advising services are often regarded as the mainstream vehicle for promoting relationships, understanding, and performance in academic institutions especially at the tertiary level. However, it is often fraught with challenges in developing countries in respect of insufficient supporting manpower and attendant high cost of running effective services. In institutions where the services exist, not all students benefit from it as a result of some factors such as: the sub-optimal performance of the advising personnel; negative psychological complex in students arising from unusual egocentrism (especially in those students who are regarded as “low performers” and would prefer not to be openly confronted); handicapped students especially those students with visible handicaps e.g. speech problems, etc. This paper is the first part of a study aimed at creating a balance in the foregoing situations by presenting a design of a faceless automated “AdvisorBot” based on the bot framework. The design reflects a virtual support system model which could be adopted to enhance student support and course advising efficiency. Analysis of the existing system in most tertiary institutions in Nigeria reveals that student support services actually exist though not efficient in the sense that there are seldom specialized units/departments dedicated to this function in majority of the Institutions especially the public institutions where student advising is the work of academic staff in the various departments. The design follows a mix of the agent and object-oriented approaches and produces an implementation-ready specification whose full implementation would effectively support students during their studies. The system facilitates the process of advising by providing quick and easy access to valuable information, and giving important feedback on several issues involved in student advisement, which otherwise would take considerable time.
VL  - 3
IS  - 1
ER  -

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