A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience

Daniel Ongeri Kerandi; Richard Bitange Nyaoga; Robert Matwere Bosire; Edinah Nyambega

doi:doi:10.11648/j.ijber.20140301.12

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A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience

Daniel Ongeri Kerandi, Richard Bitange Nyaoga, Robert Matwere Bosire, Edinah Nyambega

Published in International Journal of Business and Economics Research (Volume 3, Issue 1)

Received: 21 November 2013 Published: 30 January 2014

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Abstract

This study sought to investigate the performance improvement through benchmarking in commercial banks in Kenya by focusing on the extent to which commercial banks used benchmarking, the relationship between benchmarking and organizational performance, and the challenges facing the adoption and implementation of benchmarking. Simple Random sampling technique was used to select two respondents from each bank. Both descriptive and inferential statistics were applied and Statistics Package for Social Sciences (SPSS) for windows version 20.0 was used for analysis. The analysis indicated that on overall, benchmarking has a positive and significant correlation r =0.551 and p< 0.001with organizational performance. The results indicated that benchmarking was an established performance improvement technique that was proved to be effective in the banking industry in Kenya over time. The researchers recommend that the benchmarking initiatives should incorporate the divergent views of all employees since at the end of it all these employees will need the information to improve the process.

Published in	International Journal of Business and Economics Research (Volume 3, Issue 1)
DOI	10.11648/j.ijber.20140301.12
Page(s)	6-14
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Benchmarking, Organizational Performance, Improvement, Commercial Banks

References

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APA Style

Daniel Ongeri Kerandi, Richard Bitange Nyaoga, Robert Matwere Bosire, Edinah Nyambega. (2014). A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience. International Journal of Business and Economics Research, 3(1), 6-14. https://doi.org/10.11648/j.ijber.20140301.12

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ACS Style

Daniel Ongeri Kerandi; Richard Bitange Nyaoga; Robert Matwere Bosire; Edinah Nyambega. A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience. Int. J. Bus. Econ. Res. 2014, 3(1), 6-14. doi: 10.11648/j.ijber.20140301.12

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AMA Style

Daniel Ongeri Kerandi, Richard Bitange Nyaoga, Robert Matwere Bosire, Edinah Nyambega. A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience. Int J Bus Econ Res. 2014;3(1):6-14. doi: 10.11648/j.ijber.20140301.12

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@article{10.11648/j.ijber.20140301.12,
  author = {Daniel Ongeri Kerandi and Richard Bitange Nyaoga and Robert Matwere Bosire and Edinah Nyambega},
  title = {A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience},
  journal = {International Journal of Business and Economics Research},
  volume = {3},
  number = {1},
  pages = {6-14},
  doi = {10.11648/j.ijber.20140301.12},
  url = {https://doi.org/10.11648/j.ijber.20140301.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijber.20140301.12},
  abstract = {This study sought to investigate the performance improvement through benchmarking in commercial banks in Kenya by focusing on the extent to which commercial banks used benchmarking, the relationship between benchmarking and organizational performance, and the challenges facing the adoption and implementation of benchmarking. Simple Random sampling technique was used to select two respondents from each bank. Both descriptive and inferential statistics were applied and Statistics Package for Social Sciences (SPSS) for windows version 20.0 was used for analysis. The analysis indicated that on overall, benchmarking has a positive and significant correlation r =0.551 and p< 0.001with organizational performance. The results indicated that benchmarking was an established performance improvement technique that was proved to be effective in the banking industry in Kenya over time. The researchers recommend that the benchmarking initiatives should incorporate the divergent views of all employees since at the end of it all these employees will need the information to improve the process.},
 year = {2014}
}

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TY  - JOUR
T1  - A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience
AU  - Daniel Ongeri Kerandi
AU  - Richard Bitange Nyaoga
AU  - Robert Matwere Bosire
AU  - Edinah Nyambega
Y1  - 2014/01/30
PY  - 2014
N1  - https://doi.org/10.11648/j.ijber.20140301.12
DO  - 10.11648/j.ijber.20140301.12
T2  - International Journal of Business and Economics Research
JF  - International Journal of Business and Economics Research
JO  - International Journal of Business and Economics Research
SP  - 6
EP  - 14
PB  - Science Publishing Group
SN  - 2328-756X
UR  - https://doi.org/10.11648/j.ijber.20140301.12
AB  - This study sought to investigate the performance improvement through benchmarking in commercial banks in Kenya by focusing on the extent to which commercial banks used benchmarking, the relationship between benchmarking and organizational performance, and the challenges facing the adoption and implementation of benchmarking. Simple Random sampling technique was used to select two respondents from each bank. Both descriptive and inferential statistics were applied and Statistics Package for Social Sciences (SPSS) for windows version 20.0 was used for analysis. The analysis indicated that on overall, benchmarking has a positive and significant correlation r =0.551 and p< 0.001with organizational performance. The results indicated that benchmarking was an established performance improvement technique that was proved to be effective in the banking industry in Kenya over time. The researchers recommend that the benchmarking initiatives should incorporate the divergent views of all employees since at the end of it all these employees will need the information to improve the process.
VL  - 3
IS  - 1
ER  -

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Author Information

Daniel Ongeri Kerandi

Faculty of Commerce, Department of Accounting, Finance & Management Science, Egerton University, Nakuru-Kenya
Richard Bitange Nyaoga

Lecturer, Faculty of Commerce, Department of Accounting, Finance & Management Science, Egerton University, Nakuru-Kenya
Robert Matwere Bosire

Faculty of Commerce, Department of Management Science, Kisii University, Kisii-Kenya
Edinah Nyambega

Faculty of Commerce, Department of Accounting, Finance & Management Science, Egerton University, Nakuru-Kenya

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Plain Text BibTeX RIS

APA Style

Daniel Ongeri Kerandi, Richard Bitange Nyaoga, Robert Matwere Bosire, Edinah Nyambega. (2014). A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience. International Journal of Business and Economics Research, 3(1), 6-14. https://doi.org/10.11648/j.ijber.20140301.12

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ACS Style

Daniel Ongeri Kerandi; Richard Bitange Nyaoga; Robert Matwere Bosire; Edinah Nyambega. A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience. Int. J. Bus. Econ. Res. 2014, 3(1), 6-14. doi: 10.11648/j.ijber.20140301.12

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AMA Style

Daniel Ongeri Kerandi, Richard Bitange Nyaoga, Robert Matwere Bosire, Edinah Nyambega. A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience. Int J Bus Econ Res. 2014;3(1):6-14. doi: 10.11648/j.ijber.20140301.12

Copy | Download

@article{10.11648/j.ijber.20140301.12,
  author = {Daniel Ongeri Kerandi and Richard Bitange Nyaoga and Robert Matwere Bosire and Edinah Nyambega},
  title = {A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience},
  journal = {International Journal of Business and Economics Research},
  volume = {3},
  number = {1},
  pages = {6-14},
  doi = {10.11648/j.ijber.20140301.12},
  url = {https://doi.org/10.11648/j.ijber.20140301.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijber.20140301.12},
  abstract = {This study sought to investigate the performance improvement through benchmarking in commercial banks in Kenya by focusing on the extent to which commercial banks used benchmarking, the relationship between benchmarking and organizational performance, and the challenges facing the adoption and implementation of benchmarking. Simple Random sampling technique was used to select two respondents from each bank. Both descriptive and inferential statistics were applied and Statistics Package for Social Sciences (SPSS) for windows version 20.0 was used for analysis. The analysis indicated that on overall, benchmarking has a positive and significant correlation r =0.551 and p< 0.001with organizational performance. The results indicated that benchmarking was an established performance improvement technique that was proved to be effective in the banking industry in Kenya over time. The researchers recommend that the benchmarking initiatives should incorporate the divergent views of all employees since at the end of it all these employees will need the information to improve the process.},
 year = {2014}
}

Copy | Download

TY  - JOUR
T1  - A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience
AU  - Daniel Ongeri Kerandi
AU  - Richard Bitange Nyaoga
AU  - Robert Matwere Bosire
AU  - Edinah Nyambega
Y1  - 2014/01/30
PY  - 2014
N1  - https://doi.org/10.11648/j.ijber.20140301.12
DO  - 10.11648/j.ijber.20140301.12
T2  - International Journal of Business and Economics Research
JF  - International Journal of Business and Economics Research
JO  - International Journal of Business and Economics Research
SP  - 6
EP  - 14
PB  - Science Publishing Group
SN  - 2328-756X
UR  - https://doi.org/10.11648/j.ijber.20140301.12
AB  - This study sought to investigate the performance improvement through benchmarking in commercial banks in Kenya by focusing on the extent to which commercial banks used benchmarking, the relationship between benchmarking and organizational performance, and the challenges facing the adoption and implementation of benchmarking. Simple Random sampling technique was used to select two respondents from each bank. Both descriptive and inferential statistics were applied and Statistics Package for Social Sciences (SPSS) for windows version 20.0 was used for analysis. The analysis indicated that on overall, benchmarking has a positive and significant correlation r =0.551 and p< 0.001with organizational performance. The results indicated that benchmarking was an established performance improvement technique that was proved to be effective in the banking industry in Kenya over time. The researchers recommend that the benchmarking initiatives should incorporate the divergent views of all employees since at the end of it all these employees will need the information to improve the process.
VL  - 3
IS  - 1
ER  -

Copy | Download