A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM

Zhou Yun-yun; Yu Lu-man; Teng Jing

doi:doi:10.11648/j.sd.20180605.12

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A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM

Zhou Yun-yun, Yu Lu-man, Teng Jing

Published in Science Discovery (Volume 6, Issue 5)

Received: 16 September 2018 Published: 18 September 2018

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Abstract

As the city entering the era of public transport mainly with the rail transit, the good feeder system and transfer system have become the most prominent problems in urban rail transit. High synergy between urban rail transit and transfer facilities is an inevitable requirement to optimize traffic, but there are few studies on urban rail transfer and the research content is only based on data statistics without considering the mutual influence of various factors. For more accurate evaluation of the relevant service level, this paper combines customer satisfaction and SERVQUAL theory with the structural equation, uses SmartPLS software to explore the evaluation model of urban rail transfer, and then in this paper we investigate the citizens in Shanghai to calculate the satisfaction index of bus, taxi, bicycle and pedestrian as empirical analysis. This model can analyze the relationship between different variables, gain the key factors influencing the satisfaction index, and point out the problems in the connection service, so as to provide decisions supporting the optimization of urban rail transfer. The results of the model can be used in various connection modes and can solve the remaining "last kilometer" problem of urban rail transit, which is of great significance to improve the service level and operation efficiency of rail transit.

Published in	Science Discovery (Volume 6, Issue 5)
DOI	10.11648/j.sd.20180605.12
Page(s)	320-326
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Integrated Transportation, Satisfaction Evaluation Model, Structural Equation Model, Rail Feeder Modes, Transportation in Shanghai

References

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[5]	吴绍玉. 基于CCSI的T市地铁乘客满意度研究[D]. 天津: 天津大学, 2012.
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[7]	顾品. 基于顾客满意度的无锡地铁服务质量评价研究[D]. 华东政法大学, 2015.
[8]	郭陆灯,李博,王佳,等.基于轨道换乘满意度的结构方程模型建立[J].长春理工大学学报(自然科学版),2017, 40(2):37-40.
[9]	Smith R G W, Mulamoottil G. The access journey to the railway station and its role in passengers' satisfaction with rail travel[J]. Transport Policy, 2007, 14(5):357-365.
[10]	乔婧,孙立山,刘小明,等.基于结构方程的公共交通换乘影响因素研究[J].科学技术与工程, 2017, 17(6):296-300.
[11]	周强.地铁接驳的公共自行车使用特征与主观幸福感研究[D].苏州大学, 2015.
[12]	滕靖,段帅,李建琳,等.浅议城市轨道交通乘客满意度评价方法应用[J]. 华东公路, 2017(3):100-103.
[13]	袁玲.城市地铁服务质量评价研究[D].南京航空航天大学,2013.
[14]	尤雨婷.轨道交通与短距离支撑方式接驳特性及资源配置优化[D].东南大学, 2016.
[15]	莫一魁,沈旅欧.城市公交系统公众评价的偏最小二乘通径模型[J]. 深圳大学学报(理工版), 2009, 26(4):436-440.

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APA Style

Zhou Yun-yun, Yu Lu-man, Teng Jing. (2018). A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM. Science Discovery, 6(5), 320-326. https://doi.org/10.11648/j.sd.20180605.12

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ACS Style

Zhou Yun-yun; Yu Lu-man; Teng Jing. A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM. Sci. Discov. 2018, 6(5), 320-326. doi: 10.11648/j.sd.20180605.12

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AMA Style

Zhou Yun-yun, Yu Lu-man, Teng Jing. A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM. Sci Discov. 2018;6(5):320-326. doi: 10.11648/j.sd.20180605.12

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@article{10.11648/j.sd.20180605.12,
  author = {Zhou Yun-yun and Yu Lu-man and Teng Jing},
  title = {A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM},
  journal = {Science Discovery},
  volume = {6},
  number = {5},
  pages = {320-326},
  doi = {10.11648/j.sd.20180605.12},
  url = {https://doi.org/10.11648/j.sd.20180605.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sd.20180605.12},
  abstract = {As the city entering the era of public transport mainly with the rail transit, the good feeder system and transfer system have become the most prominent problems in urban rail transit. High synergy between urban rail transit and transfer facilities is an inevitable requirement to optimize traffic, but there are few studies on urban rail transfer and the research content is only based on data statistics without considering the mutual influence of various factors. For more accurate evaluation of the relevant service level, this paper combines customer satisfaction and SERVQUAL theory with the structural equation, uses SmartPLS software to explore the evaluation model of urban rail transfer, and then in this paper we investigate the citizens in Shanghai to calculate the satisfaction index of bus, taxi, bicycle and pedestrian as empirical analysis. This model can analyze the relationship between different variables, gain the key factors influencing the satisfaction index, and point out the problems in the connection service, so as to provide decisions supporting the optimization of urban rail transfer. The results of the model can be used in various connection modes and can solve the remaining "last kilometer" problem of urban rail transit, which is of great significance to improve the service level and operation efficiency of rail transit.},
 year = {2018}
}

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TY  - JOUR
T1  - A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM
AU  - Zhou Yun-yun
AU  - Yu Lu-man
AU  - Teng Jing
Y1  - 2018/09/18
PY  - 2018
N1  - https://doi.org/10.11648/j.sd.20180605.12
DO  - 10.11648/j.sd.20180605.12
T2  - Science Discovery
JF  - Science Discovery
JO  - Science Discovery
SP  - 320
EP  - 326
PB  - Science Publishing Group
SN  - 2331-0650
UR  - https://doi.org/10.11648/j.sd.20180605.12
AB  - As the city entering the era of public transport mainly with the rail transit, the good feeder system and transfer system have become the most prominent problems in urban rail transit. High synergy between urban rail transit and transfer facilities is an inevitable requirement to optimize traffic, but there are few studies on urban rail transfer and the research content is only based on data statistics without considering the mutual influence of various factors. For more accurate evaluation of the relevant service level, this paper combines customer satisfaction and SERVQUAL theory with the structural equation, uses SmartPLS software to explore the evaluation model of urban rail transfer, and then in this paper we investigate the citizens in Shanghai to calculate the satisfaction index of bus, taxi, bicycle and pedestrian as empirical analysis. This model can analyze the relationship between different variables, gain the key factors influencing the satisfaction index, and point out the problems in the connection service, so as to provide decisions supporting the optimization of urban rail transfer. The results of the model can be used in various connection modes and can solve the remaining "last kilometer" problem of urban rail transit, which is of great significance to improve the service level and operation efficiency of rail transit.
VL  - 6
IS  - 5
ER  -

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Author Information

Zhou Yun-yun

Institute of Rail Transit, Tongji University, Shanghai, China
Yu Lu-man

Institute of Rail Transit, Tongji University, Shanghai, China
Teng Jing

Key Laboratory of Road and Traffic Engineering of the Ministry of Education, Tongji University, Shanghai, China

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Plain Text BibTeX RIS

APA Style

Zhou Yun-yun, Yu Lu-man, Teng Jing. (2018). A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM. Science Discovery, 6(5), 320-326. https://doi.org/10.11648/j.sd.20180605.12

Copy | Download

ACS Style

Zhou Yun-yun; Yu Lu-man; Teng Jing. A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM. Sci. Discov. 2018, 6(5), 320-326. doi: 10.11648/j.sd.20180605.12

Copy | Download

AMA Style

Zhou Yun-yun, Yu Lu-man, Teng Jing. A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM. Sci Discov. 2018;6(5):320-326. doi: 10.11648/j.sd.20180605.12

Copy | Download

@article{10.11648/j.sd.20180605.12,
  author = {Zhou Yun-yun and Yu Lu-man and Teng Jing},
  title = {A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM},
  journal = {Science Discovery},
  volume = {6},
  number = {5},
  pages = {320-326},
  doi = {10.11648/j.sd.20180605.12},
  url = {https://doi.org/10.11648/j.sd.20180605.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sd.20180605.12},
  abstract = {As the city entering the era of public transport mainly with the rail transit, the good feeder system and transfer system have become the most prominent problems in urban rail transit. High synergy between urban rail transit and transfer facilities is an inevitable requirement to optimize traffic, but there are few studies on urban rail transfer and the research content is only based on data statistics without considering the mutual influence of various factors. For more accurate evaluation of the relevant service level, this paper combines customer satisfaction and SERVQUAL theory with the structural equation, uses SmartPLS software to explore the evaluation model of urban rail transfer, and then in this paper we investigate the citizens in Shanghai to calculate the satisfaction index of bus, taxi, bicycle and pedestrian as empirical analysis. This model can analyze the relationship between different variables, gain the key factors influencing the satisfaction index, and point out the problems in the connection service, so as to provide decisions supporting the optimization of urban rail transfer. The results of the model can be used in various connection modes and can solve the remaining "last kilometer" problem of urban rail transit, which is of great significance to improve the service level and operation efficiency of rail transit.},
 year = {2018}
}

Copy | Download

TY  - JOUR
T1  - A Satisfaction Evaluation Model of the Rail Feeder Modes Based on SEM
AU  - Zhou Yun-yun
AU  - Yu Lu-man
AU  - Teng Jing
Y1  - 2018/09/18
PY  - 2018
N1  - https://doi.org/10.11648/j.sd.20180605.12
DO  - 10.11648/j.sd.20180605.12
T2  - Science Discovery
JF  - Science Discovery
JO  - Science Discovery
SP  - 320
EP  - 326
PB  - Science Publishing Group
SN  - 2331-0650
UR  - https://doi.org/10.11648/j.sd.20180605.12
AB  - As the city entering the era of public transport mainly with the rail transit, the good feeder system and transfer system have become the most prominent problems in urban rail transit. High synergy between urban rail transit and transfer facilities is an inevitable requirement to optimize traffic, but there are few studies on urban rail transfer and the research content is only based on data statistics without considering the mutual influence of various factors. For more accurate evaluation of the relevant service level, this paper combines customer satisfaction and SERVQUAL theory with the structural equation, uses SmartPLS software to explore the evaluation model of urban rail transfer, and then in this paper we investigate the citizens in Shanghai to calculate the satisfaction index of bus, taxi, bicycle and pedestrian as empirical analysis. This model can analyze the relationship between different variables, gain the key factors influencing the satisfaction index, and point out the problems in the connection service, so as to provide decisions supporting the optimization of urban rail transfer. The results of the model can be used in various connection modes and can solve the remaining "last kilometer" problem of urban rail transit, which is of great significance to improve the service level and operation efficiency of rail transit.
VL  - 6
IS  - 5
ER  -

Copy | Download