The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department

Tien-Chin Wang; Bi-Chao Lee

doi:doi:10.11648/j.ijber.20180704.14

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The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department

Tien-Chin Wang, Bi-Chao Lee

Published in International Journal of Business and Economics Research (Volume 7, Issue 4)

Received: 9 August 2018 Published: 13 August 2018

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Abstract

Since 2004, the National Police Agency, the Ministry of the interior, Taiwan, has been conducting the survey on citizens’ satisfaction with public safety. Every Police Department has been very concerned about this probe, and has exhausted all possible ways and tactics to raise people’s approval rate on the police. After many years’ efforts, pretty good results have been achieved. This paper uses DEMATEL as an evaluation method to understand the causal relationship between the criteria adopted in the polling and the polling results that have been achieved. First of all, the implementation tactics used by all precincts of the Kaohsiung City Police Department (KCPD) were classified into 3 criteria for promotion, 4 criteria for implementation, and 2 criteria for management, totaling 9 criteria that constituted 3 facets. Based on the Expert Survey Method (Delphi), questionnaires were handed out to officers who were responsible for the survey at all precincts of the KCPD to obtain their ideas, which were simplified into 2 criteria for promotion, 2 criteria for implementation, and 1 criterion for management, totaling 5 evaluation criteria. Then especially designed questionnaires based on the DEMATEL were used. Phone calls were made randomly to deputy directors of precincts, chiefs of administration, traffic and secretary sections, and 29 completed questionnaires were returned. A diagram of causal relationship was made through the calculation based on the DEMATEL. The analysis of the prominence, causal degree and arrow direction indicted that 2 criteria referred to as social media and PR activity which raised the prominence of the polling were important in elevating people’s approval rate on the police. These two criteria were “affected criteria”. Traffic safety, solving criminal cases, and improved serving attitude are criteria with lower correlation level but they are classified as causal criteria, which are the foundation of police work. The conclusion is that police departments should actually perform well in the “causing criteria”, and then use social media and PR activity to make the public aware of their good performance, which will effectively raise people’s satisfaction with the police performance.

Published in	International Journal of Business and Economics Research (Volume 7, Issue 4)
DOI	10.11648/j.ijber.20180704.14
Page(s)	102-109
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

DEMATEL, Delphi, The Relation of Cause and Effect, Prominence

References

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[2]	Hsiang-Chuan Liu, Wei-Sung Chen, Wei-Guang Tsaur, Hung-Ming Yeh, Chung-Ling Huh, An evaluation of the Balance and Variation of DEMATELs by Using Liu's Integrated Validity Index, Journal of Data Science 14(2016), 509-518.
[3]	Liou, J. J. H., Yen, L. & Tzeng, G. H. (2008), Building an effective safety management system for airlines, Journal of Air Transport Management, 14(1), 20–26.
[4]	Ilker Gölcüka, b, Adil Baykaso˘glua, An analysis of DEMATEL approaches for criteria interaction handling within ANP, Expert Systems with Applications, Volume 46, 15 March 2016, Pages 346–366.
[5]	Hsiao‑Ming Chen, Chia‑Huei Wu, Sang‑Bing Tsai, Jian Yu, Jiangtao Wang and Yuxiang Zheng, Exploring key factors in online shopping with a hybrid model, Springer Plus (2016) 5:2046.
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[8]	Hsieh, Yi-Fang; Lee, Yu-Cheng; Lin, Shao-Bin, Rebuilding DEMATEL threshold value: an example of a food and beverage information system, Springer Plus ,Aug/22/2016 vol: 5:1385 P.1-13.
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[10]	Mavi, Reza Kiani; Kazemi, Sajad; Najafabadi, All Fallahian, Identification and Assessment of Logistical Factors to Evaluate a Green Supplier Using the Fuzzy Logic DEMATEL Method, Polish Journal of Environmental Studies (2013) vol. 22( 2), 445-455.
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[13]	Chih-Hsien Fan, Chih-Yao Shih, To construct the model of supplier of achievements by the Green Supplier Chain -Construct it by DEMATEL, Journal of Performance and Strategy Research, mar 2009, 6(1) 89-115.
[14]	Gwo-Tsuen Jou, Benjamin J. C. Yuan, Application of DEMATEL and ANP to the R&D Project Selection, Sun Yat-Sen Management Review (2014.09), vol.22(3), p.543-572.
[15]	Chunguang Bai, Joseph Sarkis, A grey-based DEMATEL model for evaluating business process Cross: Mark management critical success factors, Int, J. Production Economics 146 (2013) 281-292.

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Tien-Chin Wang, Bi-Chao Lee. (2018). The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department. International Journal of Business and Economics Research, 7(4), 102-109. https://doi.org/10.11648/j.ijber.20180704.14

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ACS Style

Tien-Chin Wang; Bi-Chao Lee. The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department. Int. J. Bus. Econ. Res. 2018, 7(4), 102-109. doi: 10.11648/j.ijber.20180704.14

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AMA Style

Tien-Chin Wang, Bi-Chao Lee. The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department. Int J Bus Econ Res. 2018;7(4):102-109. doi: 10.11648/j.ijber.20180704.14

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@article{10.11648/j.ijber.20180704.14,
  author = {Tien-Chin Wang and Bi-Chao Lee},
  title = {The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department},
  journal = {International Journal of Business and Economics Research},
  volume = {7},
  number = {4},
  pages = {102-109},
  doi = {10.11648/j.ijber.20180704.14},
  url = {https://doi.org/10.11648/j.ijber.20180704.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijber.20180704.14},
  abstract = {Since 2004, the National Police Agency, the Ministry of the interior, Taiwan, has been conducting the survey on citizens’ satisfaction with public safety. Every Police Department has been very concerned about this probe, and has exhausted all possible ways and tactics to raise people’s approval rate on the police. After many years’ efforts, pretty good results have been achieved. This paper uses DEMATEL as an evaluation method to understand the causal relationship between the criteria adopted in the polling and the polling results that have been achieved. First of all, the implementation tactics used by all precincts of the Kaohsiung City Police Department (KCPD) were classified into 3 criteria for promotion, 4 criteria for implementation, and 2 criteria for management, totaling 9 criteria that constituted 3 facets. Based on the Expert Survey Method (Delphi), questionnaires were handed out to officers who were responsible for the survey at all precincts of the KCPD to obtain their ideas, which were simplified into 2 criteria for promotion, 2 criteria for implementation, and 1 criterion for management, totaling 5 evaluation criteria. Then especially designed questionnaires based on the DEMATEL were used. Phone calls were made randomly to deputy directors of precincts, chiefs of administration, traffic and secretary sections, and 29 completed questionnaires were returned. A diagram of causal relationship was made through the calculation based on the DEMATEL. The analysis of the prominence, causal degree and arrow direction indicted that 2 criteria referred to as social media and PR activity which raised the prominence of the polling were important in elevating people’s approval rate on the police. These two criteria were “affected criteria”. Traffic safety, solving criminal cases, and improved serving attitude are criteria with lower correlation level but they are classified as causal criteria, which are the foundation of police work. The conclusion is that police departments should actually perform well in the “causing criteria”, and then use social media and PR activity to make the public aware of their good performance, which will effectively raise people’s satisfaction with the police performance.},
 year = {2018}
}

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TY  - JOUR
T1  - The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department
AU  - Tien-Chin Wang
AU  - Bi-Chao Lee
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PY  - 2018
N1  - https://doi.org/10.11648/j.ijber.20180704.14
DO  - 10.11648/j.ijber.20180704.14
T2  - International Journal of Business and Economics Research
JF  - International Journal of Business and Economics Research
JO  - International Journal of Business and Economics Research
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EP  - 109
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AB  - Since 2004, the National Police Agency, the Ministry of the interior, Taiwan, has been conducting the survey on citizens’ satisfaction with public safety. Every Police Department has been very concerned about this probe, and has exhausted all possible ways and tactics to raise people’s approval rate on the police. After many years’ efforts, pretty good results have been achieved. This paper uses DEMATEL as an evaluation method to understand the causal relationship between the criteria adopted in the polling and the polling results that have been achieved. First of all, the implementation tactics used by all precincts of the Kaohsiung City Police Department (KCPD) were classified into 3 criteria for promotion, 4 criteria for implementation, and 2 criteria for management, totaling 9 criteria that constituted 3 facets. Based on the Expert Survey Method (Delphi), questionnaires were handed out to officers who were responsible for the survey at all precincts of the KCPD to obtain their ideas, which were simplified into 2 criteria for promotion, 2 criteria for implementation, and 1 criterion for management, totaling 5 evaluation criteria. Then especially designed questionnaires based on the DEMATEL were used. Phone calls were made randomly to deputy directors of precincts, chiefs of administration, traffic and secretary sections, and 29 completed questionnaires were returned. A diagram of causal relationship was made through the calculation based on the DEMATEL. The analysis of the prominence, causal degree and arrow direction indicted that 2 criteria referred to as social media and PR activity which raised the prominence of the polling were important in elevating people’s approval rate on the police. These two criteria were “affected criteria”. Traffic safety, solving criminal cases, and improved serving attitude are criteria with lower correlation level but they are classified as causal criteria, which are the foundation of police work. The conclusion is that police departments should actually perform well in the “causing criteria”, and then use social media and PR activity to make the public aware of their good performance, which will effectively raise people’s satisfaction with the police performance.
VL  - 7
IS  - 4
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Author Information

Tien-Chin Wang

Department of International Business, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan
Bi-Chao Lee

Department of International Business, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan

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APA Style

Tien-Chin Wang, Bi-Chao Lee. (2018). The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department. International Journal of Business and Economics Research, 7(4), 102-109. https://doi.org/10.11648/j.ijber.20180704.14

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ACS Style

Tien-Chin Wang; Bi-Chao Lee. The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department. Int. J. Bus. Econ. Res. 2018, 7(4), 102-109. doi: 10.11648/j.ijber.20180704.14

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AMA Style

Tien-Chin Wang, Bi-Chao Lee. The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department. Int J Bus Econ Res. 2018;7(4):102-109. doi: 10.11648/j.ijber.20180704.14

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@article{10.11648/j.ijber.20180704.14,
  author = {Tien-Chin Wang and Bi-Chao Lee},
  title = {The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department},
  journal = {International Journal of Business and Economics Research},
  volume = {7},
  number = {4},
  pages = {102-109},
  doi = {10.11648/j.ijber.20180704.14},
  url = {https://doi.org/10.11648/j.ijber.20180704.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijber.20180704.14},
  abstract = {Since 2004, the National Police Agency, the Ministry of the interior, Taiwan, has been conducting the survey on citizens’ satisfaction with public safety. Every Police Department has been very concerned about this probe, and has exhausted all possible ways and tactics to raise people’s approval rate on the police. After many years’ efforts, pretty good results have been achieved. This paper uses DEMATEL as an evaluation method to understand the causal relationship between the criteria adopted in the polling and the polling results that have been achieved. First of all, the implementation tactics used by all precincts of the Kaohsiung City Police Department (KCPD) were classified into 3 criteria for promotion, 4 criteria for implementation, and 2 criteria for management, totaling 9 criteria that constituted 3 facets. Based on the Expert Survey Method (Delphi), questionnaires were handed out to officers who were responsible for the survey at all precincts of the KCPD to obtain their ideas, which were simplified into 2 criteria for promotion, 2 criteria for implementation, and 1 criterion for management, totaling 5 evaluation criteria. Then especially designed questionnaires based on the DEMATEL were used. Phone calls were made randomly to deputy directors of precincts, chiefs of administration, traffic and secretary sections, and 29 completed questionnaires were returned. A diagram of causal relationship was made through the calculation based on the DEMATEL. The analysis of the prominence, causal degree and arrow direction indicted that 2 criteria referred to as social media and PR activity which raised the prominence of the polling were important in elevating people’s approval rate on the police. These two criteria were “affected criteria”. Traffic safety, solving criminal cases, and improved serving attitude are criteria with lower correlation level but they are classified as causal criteria, which are the foundation of police work. The conclusion is that police departments should actually perform well in the “causing criteria”, and then use social media and PR activity to make the public aware of their good performance, which will effectively raise people’s satisfaction with the police performance.},
 year = {2018}
}

Copy | Download

TY  - JOUR
T1  - The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department
AU  - Tien-Chin Wang
AU  - Bi-Chao Lee
Y1  - 2018/08/13
PY  - 2018
N1  - https://doi.org/10.11648/j.ijber.20180704.14
DO  - 10.11648/j.ijber.20180704.14
T2  - International Journal of Business and Economics Research
JF  - International Journal of Business and Economics Research
JO  - International Journal of Business and Economics Research
SP  - 102
EP  - 109
PB  - Science Publishing Group
SN  - 2328-756X
UR  - https://doi.org/10.11648/j.ijber.20180704.14
AB  - Since 2004, the National Police Agency, the Ministry of the interior, Taiwan, has been conducting the survey on citizens’ satisfaction with public safety. Every Police Department has been very concerned about this probe, and has exhausted all possible ways and tactics to raise people’s approval rate on the police. After many years’ efforts, pretty good results have been achieved. This paper uses DEMATEL as an evaluation method to understand the causal relationship between the criteria adopted in the polling and the polling results that have been achieved. First of all, the implementation tactics used by all precincts of the Kaohsiung City Police Department (KCPD) were classified into 3 criteria for promotion, 4 criteria for implementation, and 2 criteria for management, totaling 9 criteria that constituted 3 facets. Based on the Expert Survey Method (Delphi), questionnaires were handed out to officers who were responsible for the survey at all precincts of the KCPD to obtain their ideas, which were simplified into 2 criteria for promotion, 2 criteria for implementation, and 1 criterion for management, totaling 5 evaluation criteria. Then especially designed questionnaires based on the DEMATEL were used. Phone calls were made randomly to deputy directors of precincts, chiefs of administration, traffic and secretary sections, and 29 completed questionnaires were returned. A diagram of causal relationship was made through the calculation based on the DEMATEL. The analysis of the prominence, causal degree and arrow direction indicted that 2 criteria referred to as social media and PR activity which raised the prominence of the polling were important in elevating people’s approval rate on the police. These two criteria were “affected criteria”. Traffic safety, solving criminal cases, and improved serving attitude are criteria with lower correlation level but they are classified as causal criteria, which are the foundation of police work. The conclusion is that police departments should actually perform well in the “causing criteria”, and then use social media and PR activity to make the public aware of their good performance, which will effectively raise people’s satisfaction with the police performance.
VL  - 7
IS  - 4
ER  -

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